Privacy Policy

Thank you for visiting Kerala Jewellers. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Kerala Jewellers is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. This Privacy Policy is incorporated into our Terms of Service.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us.

Information We Collect

We may collect personal information such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our Website, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey.

Use of Your Personal Information

We may use the information we collect about you to:

Facilitate your purchases and provide the services you request
Confirm and track your order
Respond to your inquiries and requests
Compare and review your personal information for errors, omissions and accuracy
Prevent and detect fraud or abuse
Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience
Identify your product and service preferences
Understand our customer demographics, preferences, interests, and behaviour, and contact you regarding products and services that we believe may be of interest to you.

Personal Information That We May Share With Others

In certain circumstances, we may share your personal information with trusted partners:

Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc.
Special Events: If you choose to participate in a special event, Kerala Jewellers may share your personal information with those organizations participating in the applicable event.
Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information, we deem necessary to comply with any applicable law or to investigate, prevent or take action regarding illegal activities.

Other Uses of Your Information

IP Address: When you visit our Website, Kerala Jewellers collects your IP address to help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website.

Data Collection Devices: In some instances, Kerala Jewellers may collect data through cookies, web logs, web beacons and other monitoring technologies to enhance your browsing and shopping experience on our website.

Accessing and Updating Your Information

If the personally identifiable information Kerala Jewellers has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete any personal information we have collected about you. To request access to, a correction to, or deletion of your personal information, please send an e-mail to mail@grtjewels.com or contact one of our diamond and jewellery consultants.

Choice/Opt-Out

We want to communicate with you only if you want to continue to hear from us. Write to Customer Service at Kerala Jewellers, #34, Pondy Bazaar (below Big Bazaar) T-Nagar, Chennai 600 017 or with any other branches in Purasaiwakkam or Porur as shown in contact us page.